Privacy Policy

This Privacy Policy explains how LoopHive collects, uses, and protects your personal information when you use our Service.

1. Information We Collect

• Account information: name (if provided), email, username, login metadata.
• Usage data: pages viewed, actions taken (e.g., uploads/downloads), basic device/browser data.
• Content information: loop uploads and related metadata you submit.
• Payment data (if applicable): payments are handled by third-party providers (e.g., Stripe). We do not store full card details.

2. How We Use Your Information

• To provide and operate the Service (accounts, uploads, downloads, licensing flow).
• To improve product quality, security, and user experience.
• To communicate important service updates and support responses.
• To prevent fraud, abuse, and violations of our Terms.

3. Legal Bases (EEA/UK)

• Contract: providing the Service you request.
• Legitimate interests: security, analytics, product improvement.
• Consent: where required (e.g., certain cookies).

4. Sharing & Third Parties

We may share information with:

• Service providers (hosting, email delivery, analytics, payments).
• Payment providers (e.g., Stripe) to process purchases.
• Authorities if required by law or to protect rights and safety.

5. Data Retention

We retain personal data only as long as necessary for the purposes described above, including legal and security obligations.

6. Security

We implement reasonable technical and organizational measures to protect your data. No system is 100% secure.

7. Your Rights

• Access, correction, deletion, portability (where applicable).
• Object or restrict processing (where applicable).
• Withdraw consent (if processing is based on consent).

8. Contact

For privacy questions or requests, contact support@loophive.io.